Privacy Policy

This policy outlines the principles, standards, and procedures governing the management of properties owned or operated by The foundation of Stable Living, a nonprofit organization. Our goal is to ensure safe, affordable, and well-maintained housing while upholding our mission to serve the community.

This policy applies to:

All properties owned, leased, or managed by the foundation of Stable living
Staff, volunteers, contractors, and partners involved in property operations
Tenants and program participants residing in managed properties

All property management activities must support the organization’s mission to:

Provide affordable and stable housing
Promote community development and well-being
Ensure equitable access to housing opportunities

Tenant Selection & Fair Housing

The Foundation of Stable Living is committed to fair and equitable housing practices.

We comply with all applicable fair housing laws, including the Fair Housing Act
We do not discriminate based on race, color, religion, sex, national origin, disability, familial status, gender identity, or other protected classes
Tenant selection criteria are transparent, consistent, and documented
Reasonable accommodations are provided for individuals with disabilities

Rent & Financial Policies

Rent levels are set in alignment with affordability guidelines and funding requirements
Rent collection procedures are clearly communicated to tenants
Late payment policies are fair and include options for hardship cases
Financial assistance or subsidy programs are administered transparently
All funds are managed with accountability and in accordance with nonprofit financial standard

Property Maintenance & Safety

We are committed to maintaining safe and habitable properties.

Routine inspections are conducted regularly
Maintenance requests are addressed promptly
Emergency repairs are prioritized
Properties comply with local building, health, and safety codes
Preventative maintenance plans are implemented

Tenant Responsibilities

Tenants are expected to:

Pay rent on time
Maintain their unit in good condition
Respect neighbors and community standards
Report maintenance issues promptly
Comply with lease terms and community policies

Staff & Ethical Conduct

All staff and representatives must:

Act with integrity, transparency, and professionalism
Avoid conflicts of interest
Respect tenant privacy and confidentiality
Follow all organizational policies and legal requirements

Privacy & Data Protection

Tenant and applicant information is kept confidential
Personal data is collected only for legitimate business purposes
Data is stored securely and accessed only by authorized personnel
We comply with applicable data protection laws

Complaints & Grievance Procedures

We value feedback and provide clear channels for concerns.

Tenants may submit complaints in writing or through designated channels
All complaints are reviewed promptly and fairly
Retaliation against individuals who file complaints is strictly prohibited
Appeals processes are available where applicable

Compliance & Monitoring

Regular audits and reviews ensure adherence to policies
Staff receive ongoing training
Non-compliance is addressed through corrective action

Amendments

This policy may be updated periodically to reflect changes in laws, regulations, or organizational practices.

Contact Information

For questions regarding this policy, please contact:

The Foundation of Stable Living

3838 Oak Lawn Avenue suite 1000, Dallas, Texas, 75219
469- 653-8774
brandyhorton@foundationofstableliving.org